Reservation Policies for Lake Haven Resort
- Introduction
- Importance of Reservation Policies
- Overview of Lake Haven Resort’s Policies
- Making a Reservation
- Methods: Telephone, WhatsApp, Online
- Advance Payment Requirements
- Cancellation Policies
- Cancellation Procedures
- Non-Refundable Bookings
- Rates and Payment
- Rate Guarantees
- Dynamic Pricing Explained
- Estimated Costs and Final Billing
- Check-in Procedures
- Required Documents
- Check-in and Check-out Times
- Late Arrivals and Early Departures
- Occupancy Rules
- Maximum Occupancy per Room
- Charges for Additional Guests
- Deposit and Online Payment
- Deposit Requirements
- Accepted Payment Methods
- Group Booking Policies
- Modification of Reservations
- How to Modify Reservations
- Additional Charges for Modifications
- Children and Infants
- Policies for Children Under 5
- Charges for Older Children
- Non-Arrival (No Show) Policy
- Consequences of No Show
- Actions to Take in Case of Delayed Arrival
- Special Requests
- Handling Special Requests
- Airport Pick-Up Arrangements
- Confirmation Voucher
- Importance of Confirmation Voucher
- What to Do if You Lose Your Voucher
- Tax and Fee Information
- Breakdown of Estimated Costs
- Actual vs. Estimated Taxes and Fees
- Currency Conversions
- Currency Conversion Estimates
- Final Billing in Local Currency
- Conclusion
- Summary of Key Points
- Contact Information for Further Assistance
- FAQs
- What happens if I need to cancel my reservation?
- Can I modify my booking online?
- What documents do I need for check-in?
- How are the rates determined?
- What if I don’t show up on my arrival date?
Reservation Policies for Lake Haven Resort
When planning a stay at Lake Haven Resort, understanding the reservation policies is crucial for a smooth and enjoyable experience. These policies ensure transparency and help guests manage their bookings effectively.
Making a Reservation
To secure a room at Lake Haven Resort, guests can make reservations through telephone, WhatsApp, or the resort’s online booking platform. It is mandatory to make an advance payment either in cash or through an online deposit to confirm the reservation. This ensures that the room is held for you and prevents last-minute inconveniences.
Cancellation Policies
If plans change, guests must inform the resort in writing to cancel or amend their reservation. Note that online bookings cannot be automatically modified or canceled through the booking engine. For non-refundable bookings, no refunds are provided. Make sure to review the specific terms for your booking type to avoid surprises.
Rates and Payment
The rates displayed online are dynamic and can change. Once you select a rate and complete the transaction, that rate is locked in, and no other rates, whether higher or lower, will apply. The estimated cost of your stay includes the room rate, estimated taxes, and fees, but actual costs may vary at the time of stay. It’s important to note that currency conversions are only estimates, and final billing will be in the resort’s local currency.
Check-in Procedures
Upon arrival at Lake Haven Resort, guests must present their reservation confirmation voucher along with a valid photo ID, such as a passport, PAN card, election identity card, or driving license. Check-in is at 2:00 PM, and check-out is at 10:00 AM. If arriving late, guests should inform the resort to receive instructions for late check-in. In case of early checkin and late checkout will take an extra fee of Rs. 300 – 500 / Hours.
Occupancy Rules
Rooms at Lake Haven Resort typically accommodate two or three people. An additional person can stay if the room size permits, but this incurs extra charges based on the resort’s rates.
Deposit and Online Payment
To confirm a reservation, a deposit equal to the total room nights booked must be paid in advance. Accepted payment methods include UPI and bank payments. For alternative payment methods, guests should contact the resort’s reservations. Group bookings of four or more rooms require cancellation notice to refund the deposit according to the resort’s cancellation policy.
Modification of Reservations
To modify a reservation, guests should contact the resort directly. Additional charges or rate differences may apply and can be paid using the same payment method as the original booking. Note that once modified with the resort’s reservations office, the booking cannot be further changed online.
Children and Infants
Children up to 8 years old can stay free of charge with their parents without an extra bed. Children aged 8 to 12 will incur additional charges, while those above 12 are considered young adults, and standard reservation charges apply.
Non-Arrival (No Show) Policy
If a guest fails to arrive on the scheduled arrival date, the entire reservation will be automatically canceled, and charges for the entire stay will apply. If you anticipate a delay, it’s crucial to inform the resort to hold the room for the remaining nights; otherwise, the reservation will be canceled with no refund.
Special Requests
While the resort strives to accommodate special requests, it cannot guarantee them. Special requests are subject to availability upon arrival. For airport pick-up arrangements, guests should inform the reservation desk at the time of booking.
Confirmation Voucher
After confirming a reservation, a confirmation email will be sent. Guests must present the email upon arrival. Failure to do so may result in the resort not honoring the reservation unless the booking can be verified in the system.
Tax and Fee Information
The estimated cost of your stay includes the room rate, estimated taxes, and fees. However, actual taxes, fees, and cess at the time of stay may differ. Guests are liable for any additional costs due to changes in these amounts.
Currency Conversions
Currency conversions provided during booking are estimates. The final bill at check-out will be in the resort’s local currency, and guests should be prepared for any differences due to exchange rate fluctuations.
Conclusion
Understanding Lake Haven Resort’s reservation policies ensures a hassle-free experience. From making a reservation to check-out, knowing these details helps manage expectations and prepares guests for any eventualities. For any further assistance, contact the resort’s reservations team.
FAQs
- What happens if I need to cancel my reservation?
- Inform the resort in writing. Refunds depend on the booking type and cancellation policy.
- Can I modify my booking online?
- Yes if booking done from online portal and if its not then modifications must be done directly through the resort’s reservations office.
- What documents do I need for check-in?
- A reservation confirmation email which was sent by the Resort, a valid photo ID.
- How are the rates determined?
- Rates are dynamic and can change. The rate selected during booking is final and cannot be altered.
- What if I don’t show up on my arrival date?
- The entire reservation will be canceled, and charges for the full stay will apply. Inform the resort in case of delays to hold the room for subsequent nights.
- What will be cost of early checkin and late checkout.
- 300 – 500 RS / Hours can be taken by the Resort.